FAQs

Yes, we ship worldwide through FedEx and DHL.
Shipping is FREE. There is no additional or hidden cost. Prices on the website, are inclusive of all duty and taxes. For more information, kindly get in touch with us at: contact@jrrugs.com.
It will take 6-8 days.
You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway. You can also pay us via PayPal. You can also pay through Bank Transfer.
Prices are inclusive of all taxes and duties. No additional charges.
Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at contact@jrrugs.com.
Yes, sure we make customized rugs. You can mail us your requirement at contact@jrrugs.com or share your details here. Also, you can inquire for custom sizes in our existing products from the 'custom size' option mentioned in product detail page.
Yes, of course. Just share us your pictures via email at contact@jrrugs.com and our design consultants will suggest the best possible options for your requirement.
Yes. Every rug comes with 6 months or 24 months warranty.
Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share the pictures of the damaged part along with your order ID at contact@jrrugs.com, as soon as you receive the rug. After receiving your email we will ensure resolution within 1 working day.
India: Yes. We provide an EMI option.
International: No. At the moment, there is no EMI option available.
Yes, the rugs showcased on the website, are in true colors. However, depending on the resolution of your device's screen, there might be slight variation in the color of the actual rug and its website image.
Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at: +1-917-636-5969 or contact@jrrugs.com.
To know the status of your order, you can contact us through below channels:
Phone: +1-917-636-5969
E-mail: contact@jrrugs.com.